Refund Policy

Last updated: 21 July 2026

A Channel X-Ray report is a digital product delivered immediately. This policy explains when we refund and when we do not, and how to reach us if something went wrong.

1. Immediate delivery and your right of withdrawal

When you buy a report, generation begins right away and the digital content is delivered to you immediately. By starting a paid report you expressly request that immediate delivery and acknowledge that you therefore lose the 14-day right of withdrawal that would otherwise apply to digital content under EU consumer law.

2. When we do refund

We will refund you in full, or regenerate the report for free, if:

the report fails to generate or is never delivered;
the report is materially broken or empty because of a technical fault on our side.

3. When we do not refund

Because a free preview is shown before any purchase, we generally do not refund for:

a change of mind after the report has been delivered;
dissatisfaction with automated insights, which are estimates described in advance and shown in preview before you buy;
a channel simply having little public activity to analyse — the free preview lets you judge this first.

4. Free reports

Reports issued under the free launch tier are provided at no charge, so there is nothing to refund.

5. Chargebacks

If something is wrong, please email us before raising a chargeback with your bank — we can almost always resolve it faster directly.

6. How to request a refund

Email hello@sian-agency.online with your report link or payment receipt and a short note on what went wrong. We aim to respond within a few business days.